Refund policy
Returns & Refunds
At Alkimos Watches, we want you to be completely satisfied with your purchase.
If you change your mind, you may return your watch within 14 days of receiving your order, provided it is:
- Unworn and in its original condition.
- Returned with all original packaging, accessories, warranty cards, and documentation.
- Free from scratches, damage, or signs of wear.
Once your returned item has been received and inspected, we’ll process your refund to your original payment method.
Return Shipping
The cost of returning an item is the responsibility of the customer. We recommend using a tracked shipping service, as Alkimos Watches cannot be held responsible for items lost or damaged during return transit.
Non-Returnable Items
Returns cannot be accepted for watches that have been:
- Worn or used.
- Modified or resized without approval.
- Damaged after delivery.
If you wish to arrange a return, please contact us within 14 days of receiving your order with your order number and reason for the return.
Water Resistance
The water resistance indicated on your timepiece serves only as a guide. Actual water resistance may vary depending on a number of important factors including temperature, water salinity, and actual use under water.
The water resistance of your timepiece may eventually be compromised over time with general wear and tear and the use of your watch under adverse conditions.
Always remember to employ the screw down crown (ifavailable) to maintain the water resistance of your timepiece. Warranty may be voided if the screw down crown has not been properly employed.
Note that you should NEVER wear your watch in a jacuzzi,hot shower or steam room where steam may enter the case despite the watertight seals used to protect your watch.
The steam may cause condensation inside your watch,which may affect and damage the inner workings of your watch – which would also not be covered by the warranty.
Thank you for supporting Alkimos Watches.